GOBLIXO1. Match the account and network
Start with the receiving details, not a repeated deposit. Select the account you intended to receive into and compare the full address with the sender’s record. Use the network actually selected for the transfer. A familiar ticker or account label does not settle either question.
For example, an exchange withdrawal receipt and a wallet’s total dollar balance are different kinds of evidence. Write down the asset, network, destination and transaction identifier as a single record. This is our diagnostic worksheet, not proof that a particular transfer succeeded.
2. Use the explorer to establish what arrived
Look up the transaction on the matching network’s explorer. Confirm its status, destination, asset and amount. If it is still pending, wait. If it failed, discuss the result with the sender. If no matching transfer exists, ask the exchange or sender to clarify its withdrawal record.
A successful transfer to the correct account leads to a display investigation; it does not justify making another payment. If it went to another address or an unsupported network, follow the provider’s route-specific support guidance. Recovery is not guaranteed.
3. Inspect hidden tokens on the right device
In the mobile app, open Tokens on Home and use the sliders control to inspect the list. In the browser extension, open the menu beside Tokens, then Manage Tokens. If the expected asset is listed, its visibility toggle can make it appear. These navigation steps follow the official instructions checked on the review date.
Unhiding changes presentation. It is not token verification, a safety review or a confirmation that the token can be sold. Leave unsolicited reward tokens and their associated links alone.
4. When it is not in the hidden list
Phantom can filter an asset out of view entirely. A token absent from the list cannot always be restored with a visibility toggle. Check its contract or mint against trusted project information and consult official support rather than opening a claim or wallet-validation website.
A token warning can change as detection is rerun. Neither the absence nor the presence of a warning proves the economic value of an asset. This guide does not recommend importing recovery credentials into another app as a first troubleshooting step.
Keep a useful support note
Record four observations: account and network checked; transaction status; matching asset identity; visible, hidden or absent from the list. This separates “not received” from “received but not displayed” without guessing.
For a public question, remove unrelated financial activity from screenshots. Never include a recovery phrase, private key, PIN or login code. We have reviewed the documentation; we have not reproduced a missing-funds incident in a funded wallet.
